She never sent over any paperwork to my doctor, never responded to any calls or emails. My child was born 2/20/23, today is 4/5/23 and I have not gotten any payments from Matrix. My company uses matrix to pay our maternity leave. I am going up our HR chain to let them know about this company they hired. So someone is practicing medicine without a license. I feel Matrix Absence is acting as a gate keeper, participating in unfair claims settlement practices and denying claims without a physicians review. When I call Matrix Absence i am told my leave is approved until June my matrix portal says May 7 even though I have an MRI scheduled for the 5th to figure out why I cant stand for more than 10 minutes, sit up straight for more than 20 minutes and cant feel my leg. That put my check 1 month back even though they got the information by the requested time frame.
** April they denied my claim until I had a Physical Therapist send them documentation because, somehow my doctor wasn't good enough for them. So matrix absence says we will approve it until March.I then had to argue my case with them to get it extended until April. I have doctors notes putting me out of work until June 23, 2023.
I have not been paid no less than 5 times. Matrix Absence has put a road block in the way every step of the way. I am on short term disability following a back injury that lead to paralysis and surgery with on going issues. My company ADT uses matrix absence management for leave claims.
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